Service & Support


service & support

Service Content

Delivery

  • Packaging before delivery;
  • Customs clearance & sea shipping;

OEM

  • Made-to-order upon requriement;
  • Optimization on technical detail;

Warranty

  • Warranty on complete machine;
  • Wear-parts & consumables;

Return & Refund

  • Return policy of faulted machine;
  • Refund policy for customers;

After-sales

  • On-site installation & commisioning;
  • Operation & maintenance training;

Technical Support

  • Free techncial upgrade;
  • Maintenance & trouble-shooting;

Service Advantage

Professional

In-time

Trust-worthy


Buyer Guide

Consulation

  • The buyer sends inquiry of the machine;
  • The sales team will touch with buyer for further detail;
  • Phone, WhatsApp, online tool, etc, are available.

Discussion

  • Full discussion over the customers requirements;
  • Techncial proposal provided by factory engineers;
  • Agreement on technical solution by both sides.

Contract

  • Principles of mutual-benefit & equity;
  • English-version contract;
  • Full details on technical specification, duty & obligation of both parties;

Production

  • Design strictly in accordance with customers requirement;
  • Excellent production by experienced engineer team;
  • Strict commissioning to the working condition.

Delivery

  • Strict quality inspection before delivery;
  • Strong export wooden case to avoid damage;
  • Sea shipping, air express, railroad, etc, are available.

After-sales Service

  • Experienced engineers for technical problem; 
  • 7x24H all day round after sales service;
  • WhatsApp/Phone/Email, online tool are available.

Let us work together

Social media & sharing icons powered by UltimatelySocial
YouTube
YouTube
Pinterest
Pinterest
fb-share-icon
LinkedIn
LinkedIn
Share