Service Content
Delivery
- Packaging before delivery;
- Customs clearance & sea shipping;
OEM
- Made-to-order upon requriement;
- Optimization on technical detail;
Warranty
- Warranty on complete machine;
- Wear-parts & consumables;
Return & Refund
- Return policy of faulted machine;
- Refund policy for customers;
After-sales
- On-site installation & commisioning;
- Operation & maintenance training;
Technical Support
- Free techncial upgrade;
- Maintenance & trouble-shooting;
Service Advantage
Professional
In-time
Trust-worthy
Buyer Guide
Consulation
- The buyer sends inquiry of the machine;
- The sales team will touch with buyer for further detail;
- Phone, WhatsApp, online tool, etc, are available.
Discussion
- Full discussion over the customers requirements;
- Techncial proposal provided by factory engineers;
- Agreement on technical solution by both sides.
Contract
- Principles of mutual-benefit & equity；
- English-version contract;
- Full details on technical specification, duty & obligation of both parties;
Production
- Design strictly in accordance with customers requirement;
- Excellent production by experienced engineer team;
- Strict commissioning to the working condition.
Delivery
- Strict quality inspection before delivery;
- Strong export wooden case to avoid damage;
- Sea shipping, air express, railroad, etc, are available.
After-sales Service
- Experienced engineers for technical problem;
- 7x24H all day round after sales service;
- WhatsApp/Phone/Email, online tool are available.
